Effective Date: 01 January 2025
At EGS Consultancy, we strive to offer a seamless and transparent experience for our clients seeking European Work Permit processing and Schengen Tourist Visa applications. This

Payments & Refund Policy outlines the terms under which we collect payments for our services and how we process refunds. By using our website or engaging with our services, you agree to the terms set out in this policy.

1. Payment Terms

We accept a variety of payment methods for services rendered, including:

● Credit/Debit Cards (Visa, MasterCard, etc.)
● Bank Transfer
● Online Payment Gateways (e.g., Network International, PayMob, NoMod, AliPay)
● Remittance Centers
● Mobile Wallets (GCash, Google Pay, Samsung Pay, Apple Pay)
● Crypto Wallets

All payments must be made in full before we begin processing your application for a work permit or Schengen visa. We also accept payments for consultations, documentation preparation, and related services via the above-listed methods.
1.1 Service Fees

The fees for our services vary depending on the complexity of the case and the type of service provided. Fees will be clearly outlined on our website or during the consultation phase. These fees include, but are not limited to:
● Consultation Fees
● Visa or Work Permit Processing Fees
● Documentation Review Fees
● Government and Embassy Fees (these are typically non-refundable and are paid directly to the authorities)
Once payment is made, we will provide you with a receipt confirming the service requested and the amount paid.
1.2 Currency & Payment Processing

● All payments are quoted and processed in AED (United Arab Emirates Dirham).
● International payments may incur additional currency conversion or foreign transaction fees depending on your payment provider or bank.
● We do not cover additional payment processing fees such as those from third-party services, payment gateways, or international transaction costs.
1.3 Payment Confirmation

Once your payment is successfully processed, you will receive an email confirmation containing the details of your transaction. If there are any issues with your payment (e.g., failed transaction), we will notify you promptly.

2. Refund Policy

While we strive to provide high-quality services, we understand that sometimes a refund may be necessary. Below are the terms under which refunds may be considered:
2.1 Non-Refundable Fees

Please note that certain fees are non-refundable once paid. These fees include:

● Government and Embassy Fees: These fees are paid directly to the government authorities or embassies and are non-refundable.
● Third-Party Charges: Any third-party processing fees, such as those for payment gateways (e.g., Network International, PayMob, AliPay, etc.), remittance centers, affiliate or partners professional fees, or other service providers, are non-refundable.
2.2 Refund Eligibility

You may be eligible for a refund under the following conditions:

● Cancellation Before Service Initiation: If you cancel the service request before we begin processing your application (including document submission or consultation), you may not be eligible for a full refund. If a refund is approved by finance, professional fees and any non-refundable fees or charges will be deducted against the amount paid. Check your Professional Service Agreement for full information.
● Failure to Provide Services: If we fail to provide the service as agreed (e.g., we are unable to submit your application due to internal errors), we may offer a partial or full refund.
● Visa Denial or Work Permit Rejection: While we cannot guarantee approval, we will assess your case, and in the event of a visa or work permit denial due to an error or failure on our part, we may offer a partial refund for the services provided (minus government and third-party fees).

2.3 Refund Process

To request a refund, please follow these steps:

1. Step 1: Send an email to refund@egsconsultancy.com, detailing your request, including the service purchased, payment details (receipt or Application Number), and reason for the refund.
2. Step 2: Our team will review your request within 5-7 business days and inform you whether a refund is eligible. The approved refund amount will be sent back to your

requested MOP and will be processed within 60 business days after the refund approval from the Finance Department.
3. Step 3: If your refund request is approved, we will process the refund to the original payment method. The refund may take 5-10 business days to appear, depending on your payment method or financial institution.
Refunds will be issued in AED (UAE Dirhams), and any transaction fees, foreign exchange fees, or service provider charges incurred during the payment process are non-refundable.
2.4 Partial Refunds

If the service has already been partially completed (such as application preparation, submission, or communication with government agencies), we may offer a partial refund. The amount refunded will be calculated based on the stage of service completed.

3. Service Cancellation

You may cancel your request for services at any time before the service has been initiated. If cancellation occurs after the service has started (e.g., we have begun processing your visa or work permit application), we may not be able to offer a refund, depending on the specific circumstances.

3.1 Cancellation Process To cancel a service:
● Contact us immediately at processing@egsconsultancy.com.
● Provide your full name, service purchased, and reason for cancellation.
● You will receive confirmation of the cancellation and be informed of any charges or non-refundable amounts.
3.2 Cancellation by EGS Consultancy.

We reserve the right to cancel your service in the following situations:

● You do not meet the eligibility criteria for the visa or work permit, and we cannot proceed with the application.
● You provide false or incomplete information that prevents us from completing your application.
● There are significant changes in the laws or regulations that affect the eligibility of your application.
In such cases, we will notify you immediately, and any non-refundable fees will be retained. We will offer a refund for services that have not been performed.

4. Payment Disputes & Chargebacks

In the case of payment disputes or chargebacks, we request that you contact us directly at accounts@egsconsultancy.com to resolve the issue. If you initiate a chargeback through your payment provider without first contacting us, it may delay the resolution of the matter.

We will make every reasonable effort to resolve disputes amicably, but if necessary, we may take legal action to recover any outstanding payments or fees.

5. Changes to This Payments & Refund Policy

We reserve the right to update or modify this Payments & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this page periodically for any changes. Changes will apply to transactions made after the date of such updates.

6. Contact Us

If you have any questions about our Payments & Refund Policy or require assistance with a payment or refund request, please contact us:
EGS Consultancy
Emani Global Services L.L.C. F.Z.
Address: 606 Barsha Business Center, Al Barsha 1, Dubai, United Arab Emirates Phone: +971 4 5750246
Email: info@egsconsultancy.com Website: www.egsconsultancy.com

By making a payment on this website, you acknowledge that you have read, understood, and agree to this Payments & Refund Policy.