Effective Date: 01 January 2025

At EGS Consultancy – Emani Global Services L.L.C. F.Z., we value the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data of individuals who use our website and services. By accessing or using this website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Introduction

EGS Consultancy – Emani Global Services L.L.C. F.Z. is a Dubai-based immigration consultancy firm, operating under a Meydan Freezone License. We specialize in European Work Permit processing and Schengen Tourist Visa applications for clients based in the GCC region, Europe and Asia (including Taiwan, Hong Kong, Macau, and others).

We are committed to ensuring that your privacy is protected in accordance with applicable data protection laws, including the UAE Data Protection and International Data Protection Law and international privacy regulations. This Privacy Policy explains how we collect, store, and use your personal information when you interact with our website and use our services.

2. Information We Collect

We may collect the following types of information when you visit our website or use our services:
2.1 Personal Information

Personal information is any information that can identify you as an individual. The personal data we collect may include:

● Full name
● Contact details (email address, phone number, postal address)
● Nationality and country of residence
● Identification documents (e.g., passport, visa, work permit details)
● Employment information (if applicable for work permit services)
● Payment details (credit card or bank account details) for service transactions
● Communication preferences

2.2 Non-Personal Information

We also collect non-personal information about your usage of our website, such as:

● IP address
● Browser type and version
● Operating system
● Pages visited and the duration of your visit
● Referring website or search engine
● Cookies and tracking data (for analytics purposes)

This data is collected through cookies and other similar technologies to improve user experience and website functionality.

3. How We Use Your Information

We use the personal and non-personal information we collect for the following purposes:

3.1 To Provide Our Services

● European Work Permit Processing: We use your personal details to assess your eligibility, help you prepare necessary documents, and submit your application for work permits in European countries (Hungary, Romania, Poland, Czech Republic, etc.).
● Schengen Tourist Visa Applications: We use your personal information to assist in the preparation and submission of your Schengen visa application.
3.2 To Communicate With You

We may use your contact details to send you information about our services, respond to inquiries, or send you important notifications related to your application.
3.3 To Improve Our Website and Services

We may analyze non-personal data to improve the functionality and user experience of our website, customize content, and enhance our services. We may also use your data to respond to feedback and make necessary improvements.
3.4 To Process Payments

We use payment details to process any service payments and fees, including fees related to work permit applications and visa processing.
3.5 To Comply With Legal Requirements

We may use your information to comply with applicable laws, regulations, or legal obligations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.

4. How We Protect Your Information

At EGS Consultancy – Emani Global Services L.L.C. F.Z., we take the security of your personal data seriously. We use appropriate technical, administrative, and physical measures to safeguard your personal information against unauthorized access, loss, misuse, or alteration. This includes:

● Encryption of sensitive information during transmission.
● Secure servers and firewalls.
● Restricted access to personal data within our team to authorized personnel only.

Despite our best efforts, no method of data transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have any concerns about the security of your information, please contact us immediately.

5. Sharing Your Information

We will not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:
5.1 With Trusted Third Parties

We may share your information with trusted service providers who assist us in providing our services. These third-party vendors may include:
● Immigration authorities or embassies for visa and work permit processing.
● Payment processors to handle financial transactions.
● IT service providers who help maintain the functionality and security of our website.

These third parties are obligated to protect your information and use it only for the purposes for which it was shared.
5.2 Legal Compliance

We may disclose your personal information when required by law or to comply with legal obligations, such as to:
● Respond to legal processes, such as court orders or subpoenas.
● Protect the rights, property, or safety of EGS – Emani Global Services L.L.C. F.Z., our clients, or others.
● Enforce our terms and conditions or agreements.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience while using our website. Cookies are small text files that are stored on your device when you visit our website.
6.1 Types of Cookies We Use:

● Necessary Cookies: Required for website functionality and to enable basic services like navigating pages and accessing secure areas.
● Performance Cookies: Used to analyze how users interact with the website, such as which pages are visited most often.
● Functional Cookies: Allow us to remember your preferences (e.g., language or region) and provide a more personalized experience.
● Advertising Cookies: Used to serve relevant ads to you based on your interests.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Your Rights and Choices

You have the following rights regarding your personal information:

● Access: You may request access to the personal data we hold about you.
● Correction: You can correct or update your personal information if it is inaccurate or incomplete.
● Deletion: You can request the deletion of your personal data, subject to legal or contractual obligations.
● Withdrawal of Consent: If we rely on your consent for processing, you have the right to withdraw that consent at any time.
● Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at the contact details provided below.

8. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws, regulations, or legal obligations. Once your data is no longer required, we will securely delete or anonymize it.

9. International Data Transfers

As we are based in Dubai, UAE, and serve clients in GCC, Europe, and Asia, your personal information may be transferred, stored, and processed in countries outside of your country of residence. We will ensure that adequate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
EGS Consultancy
Emani Global Services L.L.C. F.Z.
Address: 606 Barsha Business Center, Al Barsha 1, Dubai, United Arab Emirates Phone: +971 4 5750246
Email: info@egsconsultancy.com Website: www.egsconsultancy.com